PetRelocation Careers

PetRelocation Specialist / Inside Sales Associate (Full-Time)

We're looking for an energetic, hard-working sales professional who has a passion for connecting with potential customers and is interested in helping build a company. We are a growing business that welcomes and attracts employees who want to grow along with us.

About the Position:

PetRelocation Specialists are responsible for providing the full spectrum of exceptional service to our clients.  Specialists are responsible for lead and account management using our existing CRM, as well as arranging and managing the logistics of a client's pet relocation.

Core objectives within the position are:

• Meeting and exceeding lead conversion and customer satisfaction goals in an upward-moving, dynamic work environment.
• Understanding the client needs and going above and beyond to facilitate them.
• Establishing and maintaining relocation industry relationships to provide opportunities for new business development.
• Maintaining a high level understanding of the pet relocation and pet travel industry in general.
• Take leads generated through marketing activities/self-efforts and develop them into customers by communicating our unique value proposition tailored to the customer's needs
• Provide sales contact and, utilizing a consultative approach, evaluate and understand prospect's/businesses needs
• Meet and exceed outlined daily tasks and activities
• Maintain the sales database, including comprehensive data entry, setting tasks for follow-up and lead-tracking
• Maintain current knowledge of the company's products, offerings and competitive product advantages

Required Skills: 

• 2-3 years sales/Customer Service/Account Management experience
• Excellent written and oral communication skills are a must
• Articulate, professional, enthusiastic attitude and a focus on results are required
• B2B sales experience (including solutions selling) a plus
• Excellent phone presence and interpersonal skills
• Excellent verbal and written skills
• Excellent follow-up skills
• Capable of taking prospects thru the sales/customer service process and closing the sale
• Ability to assess tasks and prioritize high potential customers effectively
• Ability to work well in a team environment
• Proficiency with Landslide or equivalent CRM is preferred

Compensation: 
Salary plus commission and benefits

Sr. PHP Developer

We are seeking a Senior PHP developer  who likes to dream big in a fun atmosphere. We love new ideas, new applications and creating new worlds online.

The ideal candidate is energetic, self-sufficient and will think outside the box whenever possible. A sense of ownership and pride in your work is important.

Your will be responsible for developing new technologies for our existing or new sites and to integrate technology into these products/features. The candidate for this position is expected to be able to deliver project initiatives on time and communicate technical decision and processes.

Your primary job tasks will include:

• Development of LAMP based web applications; back end with PHP/MySQL, front end with jQuery/CSS/HTML5
• Utilizing third-party API services; Restful Web services supporting json/xml
• Developing scripted processes; scheduled tasks, system maintenance, data migrations, etc.
• Work closely with and incorporate feedback from department supervisor and other programmers.

Expected Qualifications:

• Currently enrolled or having completed a B.S. or higher in Computer Science or software engineering.
• Excellent programming skills in PHP.
• An innate understanding of the issues surrounding concurrent users websites and scalability.
• Strong competence of web development (PHP/HTML/CSS/JavaScript).

Desired qualifications:

• Working knowledge of source control software (CVS, Subversion, etc.)
• Knowledge of CodeIgniter framework.
• Strong command of web standards, CSS-based design, cross-browser compatibility
• Good understanding of web technologies (HTTP, Apache) and familiarity with Unix/Linux
• Knowledge of Javascript/jQuery.
• Solid grasp of new media and social networking (podcasting, Twitter, Facebook, etc.)
• Relational database design and good practices
• Understanding of Linux shell and common utilities (cron, logrotate, etc.

Corporate Business Development Associate (Full-Time)

Experience Level: 2-4 Years Experience

About the Business Development Associate:
The Corporate Business Development Associate will be responsible for reaching out to existing corporate accounts to generate additional business as well as prospecting for new contracts. The Corporate Business Development Associate will also be responsible for documenting the process and providing reports on their progress. This is an exciting opportunity for a motivated self-starter to help craft a new department within a growing company.

Responsibilities will include:

• Establish relationships with relocation service providers, HR executives, senior management and corporate development teams
• Identify potential business opportunities using online research tools as well as traditional outbound sales tools
• Proactively maintain account information and processes including:

          o   Document account contact and opportunity information in our CRM
          o   Log opportunity interactions
          o   Move opportunities through the sales funnel in an organized manner

• Monitor  lead generation through corporate landing pages
• Establish and monitor business development metrics
• Assist marketing department in promoting and marketing corporate service solutions
• Work with sales specialists at PetRelocation.com to help identify and close new potential corporate accounts
• Secure, schedule and produce remote and on-site presentations
• Attend industry conferences as-needed to gain new business leads

Required Skills:

• Strong written and oral communication skills
• Experience in business development, lead generation and/or account management
• Excellent communication and relationship skills and a strong ability to learn new skills
• Independent thinker who likes to "own" a project
• Responsible, professional work ethic with a commitment to delivering on-time results
• Resilient, highly motivated personality
• Familiarity with CRM platforms (Salesforce, Basecamp, Landslide, etc.)

Preferred Skills:

• Experience in developing and leading business development departments
• Experience using online and social networking tools to prospect for new business
• Experience with online or remote meeting technologies

Travel:

• Less than 20% of this job requires travel.

Support Specialist / Office Administrator

Experience Level: 1-2 Years Experience

About the Support Specialist:
We're looking for a responsible, detail-oriented thinker who is good at multi-tasking and staying organized who can support our Specialist team with their clients.  If you can't live without a to-do list, this is the job for you!

The ideal candidate would be detail-oriented, an excellent communicator and a perfectionist who enjoys making sure each and every piece of paper is always in the right place!

Responsibilities will include:

• Book flights with various airlines for client's pets
• Research routing options, country import requirements and other needed information for Specialists
• Update client accounts in CRM to reflect completed or in progress tasks and activities
• Provide basic, minimal receptionist duties (taking messages, answering the phone, routing callers accordingly)
• Monitor and maintain office supply inventory
• Schedule and make UPS and FedEx deliveries
• Provide basic, minimal data entry support (typing airway bills, completing letter templates, etc.)
• Assist Vendor Manager in maintaining vendor schedule to show daily bookings in US cities
• Contact veterinarian offices and boarding clinics to obtain necessary details (no direct client contact is required)

Required Skills:

Strong written and oral communication skills

Attention to detail

Familiarity with online resources (Google, LinkedIn, etc.)

Strong computer skills

Preferred Skills:

Office management and/or administrator experience

Logistics and/or scheduling experience

Familiarity with CRM platforms (Salesforce, Basecamp, Landslide, etc.)

Pet Industry / Austin Startup Internship

Looking for experience in the Austin startup scene or with a growing company in the pet industry? No move is too great nor animal too exotic for our team and network of animal movers and caretakers. PetRelocation.com handles everything from paperwork to international quarantine laws, from special health needs to door-to-door pet delivery. Shipments range from military dogs to Afghanistan, horses to Honduras, poison dart frogs to Switzerland, and thousands of mosquitoes to research labs.

* * *

We're looking for a responsible, detail-oriented thinker who is good at multi-tasking and staying organized, while working alongside our team of Specialists to help them support their clients all over the world. If you can't live without a to-do list, this is the job for you! Other interns have gone on to become successful in our sales and customer service departments!

Things you'll learn and do:

-Book flights with various airlines for clients' pets

-Research routing options, country import requirements, and other needed information for our team of Specialists

-Update client accounts in CRM to reflect completed or in progress tasks and activities

-Type airway bills, put together Driver Packets for our vendors and Welcome Packets for our clients

-Assist in maintaining vendor schedule to show daily bookings around the world

-Contact veterinarian offices and boarding clinics to obtain necessary details

The internship will also include a special project -- one that you'll be able to choose based on your personal interests and professional aspirations, which will become an incredible take-away to show off in your portfolio and resume for your future career!

This position is offered at our headquarters in downtown Austin, TX.

Pet Transportation Service Provider - All areas/regions

Are you a pet service provider interested in assisting PetRelocation.com? Let’s talk!

We carry out the door-to-door relocations of pets worldwide, and we’re looking for trustworthy individuals with pet experience to help us with local pick-up, delivery and customs clearance services in cities around the world.

You may be a good fit to work with us if you have experience with the following:

Pet Taxi/Transportation

Pet Daycare/Pet Sitting

International Shipping

Transportation and Logistics

Responsibilities may include:

Picking up pets at customer residences and bringing them to the airport

Picking up pets at the airport and delivering them to the customer’s home

Staying with the pets during customs clearance at the airport and overseeing the process

Boarding pets overnight

This will be contract work available on an as-needed basis, and compensation will depend on the services provided. PetRelocation.com takes pride in providing exemplary and efficient service, and we work to handle our pet moves in such a way as to put our customers’ minds at ease during the stressful time of moving. We treat each pet as we would treat our own, and we expect everyone involved to do the same. The most important requirement is that you must love pets!

 If you think you’d like to work with us and would like to find out more, please provide us with a few details about your experience and we’ll take it from there. Thank you for your interest, and we look forward to hearing from you!

Data Analyst (internship)

As a Data Analyst, you will play a pivotal role in shaping the future of Pet Relocation. You will collaborate with a multidisciplinary team of engineers and analysts on a wide range of problems. This position will bring analytical rigor and statistical methods to the challenges of understanding user behavior and sales patterns. 

This position requires the intern to aid in the research, development, and testing of algorithms, with an emphasis on customer satisfaction / revenue positive algorithms. Candidates will be expected to evaluate existing algorithms, propose solutions for problems based on careful analysis, code (or assist/direct) proof-of-concept software, and assess performance on realistic datasets. Candidates should have general knowledge in the fields of machine learning, pattern recognition, probability theory, image/video processing, and basic software development. Typical candidates for this role would have developed data mining algorithms using huge data sets and have also built large scale data processing/analytics systems incorporating them. This is a hands on role, and it is ideal for someone that has experience with large amounts of sparse data.

Responsibilities:

* Develop mathematical modeling and computational social algorithms to help identify, analyze, and predict behaviors and identify sales opportunity 

* Measure the relative effectiveness of various marketing strategy.

* Research on how changes in content impacts user behavior.

* Develop meaningful statistical segmentations of our user base.

* Work with product management, customer operations, and other engineers to understand algorithmic problems, and then, develop innovative solutions to the problems.

* Implement and test new algorithms for quantifiable impact as well as performance.

Requirements:

* Currently enrolled in CS or statistics, applied mathematics, operation research or related field.

* Substantial real-world experience, especially in areas of data analysis and visualization, including love for testing

Bonus:

* Expertise in statistical software (R, S-Plus, SAS, or similar).

* Familiarity with machine learning and experiment design principles.

* Proficiency with databases and scripting or programming languages My SQL, (C#, C++, PHP and Java are the most commonly used in our engineering environment).

* Ability to draw conclusions from data and recommend actions.

* Demonstrated willingness to both teach others and learn new techniques.

* Demonstrates ability to think through structure and effectively communicate with other engineers.

* Experience implementing data mining and machine learning algorithms.

* Experience analyzing large volumes of data.

* Experience with quantitative research, market microstructure, and trading systems are highly desired.

* Must demonstrate the ability to rapidly develop solutions to complex problems that involve both elegant software design and deep analytical thinking.